Usability and Interaction Design


Summary of Qualifications:
  • Veteran usability and user interface design professional with expertise in user-feedback methodologies and rapid data-informed prototyping.
  • Six years experience managing usability and user interface design teams.
  • Strong customer/user focus; exceptional communications, analytical and user centered design skills.
  • Experience with many user centered design methods including ethnographic research, focus groups, and persona development.
Relevant Professional Experience:
Aug 2003 – Present Human Factors Specialist
Novell Inc. Provo UT
  • Lead user interface design and usability efforts for the ZENworks product line.
  • Create prototypes and design specifications for engineering and product management.
  • Design graphic elements such as icons, splash screens, and branding for the ZENworks product line.
June 2000 – Jan 2002 Sr. Manager, Usability Design
Netscape Communications/AOL Web Properties, Mt View CA
  • Designed and constructed wire frames, low fidelity prototypes, and HTML prototypes for usability testing and management review.
  • Instituted usability roundtables for gathering user requirements early in the design phase of products to give designers insights into users needs and desires.
  • Authored design specifications, usability specifications, and site maps.
  • Designed and oversaw the construction of a permanent usability lab, resulting in more usability evaluations and more flexible scheduling options.
Aug 1995 – June 2000 Manager, Human Factors and Usability
CompuServe Interactive Services, Columbus, OH
  • Analyzed web site traffic patterns in order to determine what features/services were being used by people visiting the web site.
  • Designed and put into practice a usability testing program to evaluate current and future products.
  • Acted as a mentor and coach to junior staff members to help them become productive usability professionals.
  • Conducted over 30 usability tests for client development teams resulting in many changes to the product, making it easy to use.
Oct 1992 – Aug 1995 Usability/Human Factors Specialist
WordPerfect Corp/Novell Inc, Orem UT
  • Lead usability specialist for several products including group-ware clients, group-ware administration systems, presentation graphics, and consumer products.
  • Principal member of a multi-discipline design team charged with gathering user requirements and designing future versions of presentation graphic software.
  • Designed training programs for other employees on building low-fidelity prototypes to evaluate design ideas.
Professional Affiliations:
  • Association of Computing Machinery
  • Central Ohio Computer Human Interactions Special Interest Group (BuckCHI)
  • Usability Professionals’ Association
  • B.S. Psychology, Utah State University, Logan UT